Shipping and Delivery

We strive to deliver your order as quickly and accurately as possible. In this document, you will find all the information regarding our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 working days. Once your order has been dispatched, you will receive an email with tracking details.

Delivery Time

The average delivery time is 3 to 7 working days, depending on your location. Please note that delivery times may be extended during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in China. As a result, customs duties or import charges may apply depending on the destination country.

Shipping Costs

Shipping costs are displayed at checkout and depend on the weight, destination, and selected shipping method.

Responsibility for Delivery

If the tracking information indicates that the parcel has been delivered, responsibility lies with the customer.
Please ensure that your address is correct; any errors must be reported within 24 hours of placing your order.

Contact

For any questions regarding shipping, please contact us at info@margaretottawa.com

Every order, every time —
you're in good hands.

30-Day Money-Back Guarantee

If something isn't right when it arrives, we make it right — no difficult questions, no back-and-forth.

FULL REFUND · 30 DAYS

Free Delivery Across Canada

Every order ships free, including full Track & Trace so you always know exactly where your package is.

TRACK & TRACE INCLUDED

Safe & Secure Checkout

Your payment is fully encrypted and processed securely. We accept Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay.

SSL ENCRYPTED · ALL MAJOR CARDS ACCEPTED

Trusted by 10,000+ Canadians — and counting.

Questions about
your order?

Do you offer free shipping? +

Yes — free shipping is included on every order. No minimum spend, no codes needed.

How can I track my order? +

Once your order is confirmed, you'll receive an email with your tracking details. You can follow your delivery every step of the way.

What is your return policy? +

You're welcome to return your item within 30 days of receiving it.

• Return shipping costs are the buyer's responsibility
• Approved refunds are issued to your original payment method

What payment methods do you accept? +

We accept Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay — all processed securely at checkout.

Will I receive a confirmation email? +

Yes — a confirmation email will be sent as soon as your order is placed. If you don't see it, please check your spam folder.

I have an issue with my order. How can I contact you? +

We're here to help. Reach out via our Contact Page or email us directly — we aim to respond within 24 hours.

Still have a question?

info@margaretottawa.com

Shipping and Delivery

Every order, every time —
you're in good hands.

30-Day Money-Back Guarantee

Free Delivery Across Canada

Safe & Secure Checkout

Questions about
your order?

Every order, every time —you're in good hands.

30-Day Money-Back Guarantee

Free Delivery Across Canada

Safe & Secure Checkout

Questions aboutyour order?

Every order, every time —
you're in good hands.

Questions about
your order?